Refund and Return Policy

Effective Date : 01/08/2023

We at Kota Doriya Fab are dedicated to ensuring your complete satisfaction with our products. We understand that there may be instances where you wish to return or exchange an item. Our Refund and Return Policy outlines the process and guidelines for returning or exchanging products. Please review the following information:

1. Eligibility for Returns and Exchanges:

• You may initiate a return or exchange within [number of days] days from the date of delivery.

• The item must be in unused, unworn, and original condition with all tags and packaging intact.

2. Items Not Eligible for Return:

• Customized or personalized items may not be eligible for return or exchange unless there is a manufacturing defect or error on our part.

• Intimate or hygiene-sensitive items (such as undergarments) are not eligible for return due to health and safety reasons.

3. Return Process:

• To initiate a return, please contact our customer support team at [contact email] within the specified return window.

• Our team will guide you through the return process, which may include providing photos of the item and completing a return form.

• Once your return is approved, you will receive instructions on how to send the item back to us.

4. Exchange Process:

• If you wish to exchange an item for a different size, color, or design, please follow the same process as outlined for returns.

• Upon receiving your returned item, we will process the exchange and ship the replacement item to you.

5. Refund Process:

• Once your returned item is received and inspected, we will process your refund within 7 days.

• The refund will be issued to the original payment method used during the purchase.

6. Shipping Costs:

• Shipping costs for returns or exchanges may be the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at kotadoriyafab23@gmail.com with photos of the item and packaging. We will assist you in resolving the issue promptly.

8. Contact Us:

• If you have questions or need assistance with a return or exchange, please reach out to our customer support team at kotadoriyafab23@gmail.com.

At Kota Doriya Fab, your satisfaction is of utmost importance. We strive to ensure a smooth and hassle-free return or exchange process. Please carefully review and follow our Refund and Return Policy to help us serve you better and enhance your shopping experience with us. Thank you for choosing Kota Doriya Fab for your exquisite Kota Doriya Sarees, Suits, and Dupattas.